Services Overview

 

We offer a range of services to help our customers get the most from their software and system investment. Our services cover the full spectrum from project management and installation that will get you up and running; development to ensure the system is exactly as you need it; consulting and training that ensure you always get the most from our solutions; as well as on-going support and maintenance (including hosting) to ensure that your system is flawlessly running when you need it most.

Mincron’s services are designed to take the implementation and management hassle away from you so you can focus on managing your business and serving your customers — and to allow your IT team to focus on strategic projects that will continue to take your business forward. Our services are provided by Mincron technical specialists — a team with extensive experience in your industry and who have helped many customers get the most from their investment in SmartDistributor and our other products.

See what a new customer had to say about the SmartDistributor implementation at his company.

 
 
 
Distributor Driven, by Design.
System Audits and Consulting

Increase business efficiency by engaging Mincron for System Audits and Consulting

Professional Services are a key part of our comprehensive approach to helping our customers address operational challenges in their business.  At Mincron, we believe that when technology is combined with the right services and training, an organization can maximize the value of its technology investment.

Mincron Consultants can provide end-to-end process reviews and improve efficiency in any department or business unit.  Consulting reviews typically result in significant ROI through direct cost savings from improved accuracy and efficiency.

 

 

 

Education and Training

Increase knowledge through training and educational opportunities

Technology changes combined with staff turnover often result in less than optimal use of system features. Mincron can work with your individual departments to create a scalable approach to new employee onboarding.

We also offer in-house training through web-based and classroom seminars that provide you an exceptional return on your investment of time and money.

 

 

 

 

Application Development

Design system enhancements that fit your business' needs.

Mincron offers customized application development services through our Customer Programming department. This service gives you the ability to acquire system extensions and modifications to the available Mincron SmartWare products.

Acquire custom-tailored programming services to meet your critical system and business requirements. To ensure the delivery of quality custom programs, our experts will work with you through the entire development phase.

 

 

 

 

 
 
Technical Services 

Keep your business up and running with Mincron Technical Services

Mincron Technical Services are designed to meet your business’ needs and assist you in effectively managing system services required to maintain high-quality system performance while controlling operational costs.

Our Technical Services department staff consists of IBM®-certified system engineers who are available to perform these services:

•    IBM® System Upgrades

•    Guided PTF Install

•    New System Migrations

•    New Printer Setup

•    System Cleanup

•    Customized System Services.

 

Support

Mincron customer support is here to help

We have a highly dedicated team of software support specialists who know you and your business.

Our staff’s constant exposure to the leading firms within the industry, both through new customer acquisition and existing customer service, continues to improve Mincron’s knowledge base and skills, resulting in a world-class service experience.

Our commitment to superior support encompasses the services you would expect from the industry’s leading software provider.

 

 

 

Implementation Consulting

Delivering a world-class solution requires knowledgeable and experienced people. 

Our highly skilled professionals bring outstanding technical knowledge and expertise. The team have a deep understanding of the distributive trades business issues and processes. With this extensive experience, our Professional Services Group (PSG) has developed the METIS implementation methodology – exclusively for K8 and Navigator implementation projects. Using the principles of PMI and PRINCE2, METIS provides the framework for delivery of the software, ensuring the project meets the key performance measurements and maximizes the rich functionality of our solution.

At the commencement of the project, it is understood that every customer requires best value and rapid, measured return of their investment. The process to achieve that starts with the very first step in the introduction of K8 and Navigator.  

 

 

 

Business Hosting

Our specialists can offer comprehensive business web site hosting services as we understand that the starting point for any online trading or e-commerce solution is to have a presence on the Internet.

Whether your business operates a low volume transaction website, an information only portal or a high volume site, KCS Group Companies offer you a web hosting service that is tailored to meet your precise requirements. Ensuring that your website is fully optimized and available for 24/7 operation, our business web site hosting technicians will monitor performance and are always at the ready should any problems be encountered.

 

 

 

 

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