Service competitively

In a sector where traditional boundaries are breaking down and once clearly defined categories – wholesale, distributor, supplier, retail – are now competing for the same customers and markets, it’s vital to differentiate your business. To compete for customers and keep them on board, you need not just quality products at the best prices, but also innovative service and support.

SmartWare responds by giving you the knowledge you need to understand and deliver whatever your customers want, wherever and whenever they want it. Whether it’s in the showroom, an ecommerce order or negotiating a deal on a smartphone, you have the customer profile, purchasing history, and product data in hand. Greater choice, better communications and a faster response will help to secure the sale, satisfy the customer, establish a long-term customer relationship strategy and enhance your reputation.

All of the modules within SmartWare have been developed for the plumbing, HVAC/R, waterworks, PVF, irrigation, roofing, building & lumber, and flooring markets, and support you in the key tasks of sourcing, stocking, selling and servicing.

 

 

Source Effectively

Sourcing the right product, at the right price, at the right time is key to managing inventory levels, creating margin, winning sales and delivering great customer service.

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Stock Efficiently

Having available inventory, in the right place, reducing handling costs and transporting economically are all essential ways to protect margins throughout the supply chain.

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Sell Profitably 

Everyone has the potential to sell more products, to more customers, by implementing a controlled, integrated, multi-channel sales strategy.

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Service Competitively 

It is vital to differentiate your business by providing excellent customer service and customer support, as well as carefully managed and highly tuned pricing.

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